Copy of Take a screen shot for trouble shooting with support

Owned by Oliver Renshaw
Apr 29, 2022
1 min read

If you raise a support request we might ask you to send a screen shot to help the support team diagnose the problem.

 Instructions

Using the PRINT SCREEN key

Pressing PRINT SCREEN captures an image of your entire screen and copies it to the Clipboard in your computer's memory. You can then paste (CTRL+V) the image into a document, email message, or other file.

Where is the PRINT SCREEN button?

The PRINT SCREEN key is usually located in the upper right corner of your keyboard. The key looks similar to the following:

The text you see on your keyboard might be PrtSc, PrtScn, or PrntScrn. The other text on the Print Screen key is usually SysRq.

Copy only the image of the active window

The active window is the window that you are currently working in. Only one window can be active at a time.

  1. Click the window that you want to copy.

  2. Press ALT+PRINT SCREEN.

  3. Paste (CTRL+V) the image into an email or support ticket

Copy the entire image on the screen

  1. Open everything you want to copy and position it the way you want.

  2. Press PRINT SCREEN.

  3. Paste (CTRL+V) the image into an email or support ticket